Shipping policy

Shipping Policy for Natural Harmony Online Store

  1. Shipping Locations We ship to all 50 states in the United States, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. International shipping is available to select countries; please check the shipping options at checkout for available destinations.

  2. Processing Time Orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day.

  3. Shipping Methods and Delivery Times

  • Standard Shipping (US): 2-5 business days

  • Expedited Shipping (US): 1-3 business days

  • International Shipping: 7-21 business days, depending on destination and customs processing Delivery times are estimates and begin from the date of shipment. Weather, carrier delays, or other unforeseen circumstances may affect delivery.

  1. Shipping Costs

  • Free standard shipping on U.S. orders over $99 (excludes Alaska, Hawaii, Puerto Rico, and certain heavy items like energy drinks or bars).

  • Orders under $99 incur a flat $5.99 shipping fee for standard shipping within the contiguous U.S.

  • Alaska, Hawaii, Puerto Rico, and international orders may incur additional shipping fees, calculated at checkout based on weight and destination.

  • Expedited shipping options (e.g., UPS Next Day Air, USPS Priority Mail Express) are available for an additional fee, displayed at checkout.

  1. International Shipping

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country. These are not included in the shipping cost.

  • We recommend checking your country’s customs regulations before ordering, as some supplements may be restricted. We are not responsible for packages seized or delayed by customs.

  • International orders include tracking where available, but tracking may not be available in all countries. Contact us at [insert contact email/phone] for tracking inquiries.

  1. Address Accuracy Please ensure your shipping address is accurate at checkout. We are not responsible for delays or lost packages due to incorrect addresses. If an order is returned due to an incorrect address, the customer is responsible for additional shipping costs to reship.

  2. Lost or Damaged Packages

  • For lost packages, we will file a claim with the carrier after the standard delivery window (5 business days for U.S., 21 business days for international). If confirmed lost, we will reship or refund at our discretion.

  • For damaged packages, please contact us within 48 hours of delivery with photos of the damage, items, and packaging. We may issue a refund or replacement.

  1. Tracking Information A tracking number will be emailed once your order ships. Allow up to 48 hours for tracking to update. For international orders, tracking may be limited after the package leaves the U.S.

  2. Restrictions We do not ship supplements requiring cold packs, hazardous materials, or items prohibited by FDA or international regulations. Customers are responsible for ensuring ordered products comply with their country’s laws.

  3. Contact Us For shipping inquiries, reach us at [insert contact email] or [insert phone number], Monday through Friday, 9:00 AM to 5:00 PM EST.

By placing an order, you agree to our shipping policies. We reserve the right to update this policy without notice.